Gateways Support Call Audio Recordings?
Update Time:2019-12-11
Call recordings represent one of the important initiatives to enhance service quality. It is common knowledge that the New Rock OM telephone system supports call audio recording, but it is rare to find gateways supporting call audio recordings.

If updated to version 1.9.82.343 or above, the gateway transmits recording files in the MP3 format to the designated storage server. The recording files are categorized by New Rock recording agent so that costs of IP audio solutions can be reduced significantly.

I. Installation
Before configuring the gateway, please ensure that the computer is installed with New Rock recording agent, which supports the following operating systems:
-  Windows (including XP, 32-bit and 64-bit Windows 7 or Windows 8, Windows 2008 server, Window 10)
-  Linux (32-bit and 64-bit)

II. Gateway Configuration
Below is the use of MX8G for illustrative purposes

1. Configure recording server address
Log on the MX8G, click “Advanced > System > Recording” and check “Remote Recording”. Enter the IP address of the server or computer installed with the Recording Agent and port 1311 (e.g. 192.168.120.37:1311).

When all details are completed, click “Save” and reboot the device.

Attention
In the course of configuration and use, the network connection must be established between the gateway and the server or computer installed with Recording Agent; otherwise, the recording file cannot be saved.

2. Activate Gateway Recording
Recording on the gateway subscriber line or the trunk line, wherever required, can be turned on.
Turn on recording on the subscriber line (FXS port): record each extension call
Turn on recording on the trunk line (FXO port): record each call via the trunk line.

Turn on recording on the subscriber line (FXS port)
Click “Line > Configuration”, and select the FXS port for recording. Check “Recording” and click “Save”.

Turn on recording on the trunk line (FXO port)
Click “Trunk > Feature”, and select the FXO port for recording. Check “Recording” and click “Save”.

3. Retrieve Recordings
When recording is activated on the Recording Agent and gateway, you may right click the icon on the lower right side of the taskbar on the server or computer installed with Recording Agent, and select “Open Record” for direct access when the conversation is over. The folder labeled with a date is the call recording for the same date.

Naming format for recording files
1. Either the calling party or the called party activates recording
Calling number_called number_yyyymmdd-hhmmss_random number.mp3

2. Both the calling party and the called party activate recording
Calling number_called number_yyyymmdd-hhmmss_random number_cg.mp3
Calling number_called number_yyyymmdd-hhmmss_random number_cd.mp3

Two identical recording files are generated with separate names, with cg and cd referring to calling and called, respectively.

As illustrated in the above screenshot, the calling number is 8001, and the called number is 8000. The conversation between the calling and called parties took place at 09:50:32 on October 16, 2015. Double-click the file to listen to the conversation.

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