Release & Upgrade
NeeHau Client V2.0.0.23 (with OM20/20G/50/50G)
OM20G V146 Beta
OM50G V146 Beta
HX4G V367
MX8G V367
OM20 V134.P4
OM50 V134.P4
OM80E V134.P4
OM200G V134.P4
OM500 V121.P3

FAQ
General
Network and Improper Operation
Configurations
Voice Quality
Firmware Upgrade

Application Notes
How to Integrate MX Gateway with OM IP-PBX
Interconnect Two PBXs with FXO Gateways
Interconnect Two or More Extension Lines with FXS Gateways
Connecting MX100G-S SIP-ISDN Gateway to Elastix
Connecting MX100G-S SIP-ISDN Gateway to Asterisk
Expanding PBX Extensions to Remote Sites through IP Network
Multi-site Configuration for Gateways with Analog PBX
How to Troubleshoot Caller ID Detection Issues on FXO Port
Security Configuration Guide for New Rock OM Series IP-PBX
Connecting FXO Gateway to Asterisk
Connecting FXO Gateway to Elastix
Tie Trunk Configuration for OM with Elastix

Training Materials
Smart Switchboard Introduces Exclusive Premium Customer Services
What's the Difference Between VoIP Gateway and ATA?
What's the Difference Between VoIP gateway and SBC?
New Rock’s New Gateway Security measures
Global VoIP Gateway Service Provider
How to Setup VoIP Gateway - A Complete Installation Guide
What is HX&MX VoIP Gateway Default Password?
Auto Provisioning
Six Practices for Audio Security
“PSTN failover” - Strong Support for High-availability IP Audio Communications
New Rock IP-PBX: Your All-In-One IP Office Telephony System
Connecting E1/T1-Based PBX to IP Telephony Networks
Popular IP-PBX Features Favored by Highly Efficient Officers
Five-star Customer Services
Top Three Advantages of Gateways with Imbedded VPN Clients
Low-Cost, High-Quality Gateway
Smart FoIP
Two Typical Applications for Telephone Networks
IPv6’s Top Three Advantages in VoIP Applications
MX100G-S SIP-ISDN Trunking Gateway Training
MX Series VoIP Gateway Training

Demo
OM Demo
MX Demo

Installation & Maintenance
OM20G&OM50G Quick Installation Guide
OM80E Quick Start Guide
OM200G Quick Start Guide
OM500 Quick Installation Guide
HX4G&MX8G Quick Reference Guide
MX60E Quick Installation Guide
MX120G Quick Installation Guide
MX100G-S Quick Start Guide
SX3000 Quick Installation Guide
PT2400 Quick Installation Guide
PT4800 Quick Installation Guide

Others
Manuals
Datasheet
Marketing Materials

Videos
IP-PBX Installation
Five-star Customer Services
Update Time:2019-10-15 10:43:13 Browse Times:96 Amount Downloads:1
“Thank you for calling New Rock. Press 1 for service inquiries. Press 2 for technical support...” You always hear such loud and clear audio greeting when dialing +86 21-61202700. This function reduces labor costs and unnecessary call pickups, and improves the accuracy of identifying the desired customer service agents.

How is this audio menu set up?
Some suggest a call center system, which is not economically viable due to its functional diversity. Additionally, common enterprises will not afford this system due to certain unnecessary functions.
Others recommend the interactive voice response system or module, which can be either included or connected to the traditional PBX, but this costly solution will require installation by IT officers.

Is there any cost-effective but simple solution available?
The New Rock OM telephone system (IP-PBX) provides a switchboard that supports multilevel audio menus without any call center or external hardware.

How many levels of audio menus are supported?
New Rock OM series product (IP-PBX) supports unlimited levels of audio menus, depending on setting requirements.
Our OM series product includes OM20G, OM50G, OM80E, OM200G, OM500 and OM8000.

Is the multilingual audio navigation available?
Yes. OM20G and OM50G both support 16GB internal storage which is sufficient to store multilingual audio files, rendering tremendous support to foreign trading companies or multinational corporations.

Is it flexible to configure the audio menus?
Details at each level of audio menus are configurable on the webpage:
-  Configure key settings (IVR, extension, call extension group, switchboard or hang-up)
-  Customize processing rules for no-dialing timeout or dialing errors
-  Select the corresponding audio files

Are multilevel audio menus available for different time slots and routes?
Multilevel audio menus vary from business hours to non-business hours.
Multilevel audio menus on different trunks vary as well or all incoming calls use the same menu.

Multilevel audio menus are more convenient, friendly and efficient for inbound calls, further enhancing the corporate image. If your corporate image and services are expected to impress your customers immediately, this solution will redefine audio menus.

New Rock OM telephone system (IP-PBX) converts texts into audio greetings, which can be synthesized, uploaded and played via our one-stop solution.
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