New Features

1. Supports customer satisfaction feedback survey which allows customers to rate the quality of service they received from a call center agent. Administrator can view the feedback customer satisfaction feedback on Call logs page.
2. Allows the administrator to import contact information in batch, and allocate contacts to agents.

Improvements 

1. For agents (extensions), adds these categories for call statistics: incoming calls, outgoing calls, and calls matched a specified call duration.
2. For administrator, adds these categories for call statistics: incoming calls, outgoing calls, calls matched a specified call duration, and calls assorted by contact name.
3. On Call logs > Delete page, adds a Delete all button which allows administrator to delete all call logs.
4. Shows all call statistics in real-time, thus removes the button for statistic in real-time.
5. Provides Forgot password option after administrator has one password attempt failure instead of three password attempt failures. 

Bug fixed

1. Fixed the display issues of the Web WUI. 

2. Fixed an issue related to an upgrade failure after modifying the access port of the OM device.

NeeHau™ SoftConsole is a PC-based software tool that improves the voice-communications productivity of users of the New Rock OM IP-PBX by providing highly efficient easy-to-use call-management features. Although NeeHau is designed to address a wide range of applications, it is easy to install, eliminating the need for help-desk intervention. 

Click here to download the software 

Contact Us

Pre-sale: global@newrocktech.com

After sale: gs@newrocktech.com