Release & Upgrade
Finder v1.0.9
OM50G V177 P2.2
OM20G V177 P2.2
Wewei
NeeHau Client V2.0.0.23 (with OM20/20G/50/50G)
OM20G V177 P2
OM50G V177 P2
OM80E V177 P3
OM200G V177 P3
MX8G V367

FAQ
Which Voip Phone System Is Right for Your Business
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Flexible Hotel Phone Systems From New Rock
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Hospitality Technology Solutions
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Hotel phone system improves hotel service experience
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why should you choose an IP PBX Systems
Hotel phone systems for hospitality
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Application Notes
How to Integrate MX Gateway with OM IP-PBX
Interconnect Two PBXs with FXO Gateways
Interconnect Two or More Extension Lines with FXS Gateways
Connecting MX100G-S SIP-ISDN Gateway to Elastix
Connecting MX100G-S SIP-ISDN Gateway to Asterisk
Expanding PBX Extensions to Remote Sites through IP Network
Multi-site Configuration for Gateways with Analog PBX
How to Troubleshoot Caller ID Detection Issues on FXO Port
Security Configuration Guide for New Rock OM Series IP-PBX
Connecting FXO Gateway to Asterisk
Connecting FXO Gateway to Elastix
Tie Trunk Configuration for OM with Elastix

Training Materials
What is VoIP gateway?
What’s the Difference between VoIP Gateway and SIP Trunk?
Smart Switchboard Introduces Exclusive Premium Customer Services
What's the Difference Between VoIP Gateway and ATA?
What's the Difference Between VoIP gateway and SBC?
New Rock’s New Gateway Security measures
Global VoIP Gateway Service Provider
How to Setup VoIP Gateway - A Complete Installation Guide
What is HX&MX VoIP Gateway Default Password?
Auto Provisioning
Six Practices for Audio Security
“PSTN failover” - Strong Support for High-availability IP Audio Communications
New Rock IP-PBX: Your All-In-One IP Office Telephony System
Connecting E1/T1-Based PBX to IP Telephony Networks
Popular IP-PBX Features Favored by Highly Efficient Officers
Five-star Customer Services
Top Three Advantages of Gateways with Imbedded VPN Clients
Low-Cost, High-Quality Gateway
Smart FoIP
Two Typical Applications for Telephone Networks
IPv6’s Top Three Advantages in VoIP Applications
MX100G-S SIP-ISDN Trunking Gateway Training
MX Series VoIP Gateway Training

Demo

Installation & Maintenance
NAT Traversal Service---Configuration video
User Guide for Finder V1.0.9
IP-PBX Installation (Video)
OM20G&OM50G Quick Installation Guide
OM80E Quick Start Guide
OM200G Quick Start Guide
OM500 Quick Installation Guide
HX4G&MX8G Quick Reference Guide
MX60E Quick Installation Guide
MX120G Quick Installation Guide
MX100G-S Quick Start Guide
SX3000 Quick Installation Guide
PT2400 Quick Installation Guide
PT4800 Quick Installation Guide

Others
Manuals
Datasheet
Marketing Materials

Videos
USER EXPERIENCE IMPROVEMENT INITIATIVE
USER LICENSE AGREEMENT
IP PBX must-haves for small businesses
Update Time:2021-05-11 16:19:58 Browse Times:289 Amount Downloads:1

What is PBX?


PBX stands for private-branch exchange, and it describes business phone systems that allow transfers between extensions within a company and other advanced features. Any business with more than one employee can benefit from a PBX phone system.

However, not all PBX systems are created equal. There’s a variety of features to consider, and different PBX types are suited to different situations.

What Type of PBX Phones Are There?


Choosing the best PBX phone system for your small business means understanding the two categories of phone systems.

Traditional PBX: This classic multi-line phone system is used by businesses to deploy a network of phone lines with business features such as call transfer and call hold.

IP-PBX: Sometimes called a hosted PBX or virtual phone system, these systems have the functionality of a traditional PBX. However, the underlying technology transmits calls via your internet connection.

When proposing IP voice solutions to small businesses, certain applications and features are so essential that the customer won’t even consider purchasing a system without them. According to a study of more than 200 small businesses conducted by, the phone system applications most often cited as “required” are:

Auto attendant: This allows callers to be greeted with a friendly voice and have their call routed to the desired extension without the need for a receptionist.

Automated call distribution: Also known as ACD, this is a rule-based call routing facility that uses multiple variables to route the call to the most appropriate extension. This is often done in collaboration with IVR (interactive voice response) functionality. ACDs vary in cost and sophistication and can also be used to authenticate callers, generate outgoing calls or responses, allow callers to record messages, collect usage statistics, and more.

Fax over IP: A third of the sample reported needing the ability to send faxes over the Internet.

Softphones: This application enables smart phones and general purpose computers to be used as office phone extensions for receiving and placing calls over the Internet.

Conferencing: Nearly one in five small businesses in the sample studied indicated the need for multi-party audio conferencing.

Call recording: The ability to record calls was cited as indispensable by 16% of the sample.

Computer telephony integration: Also known as CTI, this refers to interoperability between the phone system and the computer system, so that the IP phone system can be integrated with business software like the CRM (contact relationship manager), accounting platform, or ERP (enterprise resource planning).

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