Release & Upgrade
Release Notice for RMS V2.5.24
Release Notice for UMSV1.1.41
Finder v1.0.9
OM50G V177 P2.2
OM20G V177 P2.2
NeeHau Client V2.0.0.23 (with OM20/20G/50/50G)
OM20G V177 P2
OM50G V177 P2
OM80E V177 P3

How To Install New Rock OM20 IPPBX-OM20g Installation
Why are PBX's Becoming VoIP Based?
What's the Meaning of PBX And How does a PBX system work?
How Is Ip Pbx Different From Traditional PBX?
How does a hotel phone system work?
What is PSTN gateway?
Is VoIP Phone worth it for a small business?
The Difference Between A Ip Phone And A Voip Phone
Can you use your old phone with VoIP?
What Is The Sip Response Code?
What is VoIP Server And How a VOIP Server Works
What is SIP 500 error
What Is Voip Gateway
Ip-pbx Vs Voip Gateway
Best PBX Phone System Features for Businesses
How to Setup a VoIP System in Office
PBX Software Features
Traditional IP PBX configurations
How to choose business telephony system
IP PBX vs. Traditional PBX
PBX IP PBX and VoIP technology Advantages
Guide to Business VOIP PBX
PBX phone systems for small businesses
How Does a SIP Gateway Work?
SIP, VOIP & IP Phones
VoIP Phone Systems - Create the Perfect Business Phone System
What Is a PBX Phone System
How much business Phone System
What is a PBX System
Why use VOIP
What are the advantages of VoIP services
FXO/FXS Gateways
Which Voip Phone System Is Right for Your Business
How do I choose a VoIP provider
Flexible Hotel Phone Systems From New Rock
How Can VoIP Help Hotels Cut Cost
Hospitality Technology Solutions
Modern phones for hotel rooms
VoIP to the hospitality industry
Hotel phone system improves hotel service experience
Why is a Hotel Phone System Important
How Hotel Phone Systems
The Importance Of Using Hotel Phone System
Hotel VOIP telephone system
Small Hotel Phone System for up to 50 Rooms
How Hotels Use a PBX Phone System
Hotel Phone Systems Types
Why Sip Trunking Is The Best Hotel Phone System
What Are The Main Advantages of PBX Hospitality Phone Systems?
How to upgrade hotel PBX

Application Notes
How to Integrate MX Gateway with OM IP-PBX
Interconnect Two PBXs with FXO Gateways
Interconnect Two or More Extension Lines with FXS Gateways
Connecting MX100G-S SIP-ISDN Gateway to Elastix
Connecting MX100G-S SIP-ISDN Gateway to Asterisk
Expanding PBX Extensions to Remote Sites through IP Network
Multi-site Configuration for Gateways with Analog PBX
How to Troubleshoot Caller ID Detection Issues on FXO Port
Security Configuration Guide for New Rock OM Series IP-PBX
Connecting FXO Gateway to Asterisk
Connecting FXO Gateway to Elastix
Tie Trunk Configuration for OM with Elastix

Training Materials
What is VoIP gateway?
What’s the Difference between VoIP Gateway and SIP Trunk?
Smart Switchboard Introduces Exclusive Premium Customer Services
What's the Difference Between VoIP Gateway and ATA?
What's the Difference Between VoIP gateway and SBC?
New Rock’s New Gateway Security measures
Global VoIP Gateway Service Provider
How to Setup VoIP Gateway - A Complete Installation Guide
What is HX&MX VoIP Gateway Default Password?
Auto Provisioning
Six Practices for Audio Security
“PSTN failover” - Strong Support for High-availability IP Audio Communications
New Rock IP-PBX: Your All-In-One IP Office Telephony System
Connecting E1/T1-Based PBX to IP Telephony Networks
Popular IP-PBX Features Favored by Highly Efficient Officers
Five-star Customer Services
Top Three Advantages of Gateways with Imbedded VPN Clients
Low-Cost, High-Quality Gateway
Smart FoIP
Two Typical Applications for Telephone Networks
IPv6’s Top Three Advantages in VoIP Applications
MX100G-S SIP-ISDN Trunking Gateway Training
MX Series VoIP Gateway Training


Installation & Maintenance
OM SIP Trunk Configuration Documentation
NAT Traversal Service---Configuration video
User Guide for Finder V1.0.9
IP-PBX Installation (Video)
OM20G&OM50G Quick Installation Guide
OM80E Quick Start Guide
OM200G Quick Start Guide
OM500 Quick Installation Guide
HX4G&MX8G Quick Reference Guide
MX60E Quick Installation Guide
MX120G Quick Installation Guide
MX100G-S Quick Start Guide
SX3000 Quick Installation Guide
PT2400 Quick Installation Guide
PT4800 Quick Installation Guide

Marketing Materials

Hospitality Phone Systems benefits
Update Time:2021-06-29 14:50:52 Browse Times:310 Amount Downloads:1
Hotel PBX Can Empower Your Business

Efficient communication is imperative in a customer-centered industry like the hospitality sector. This makes superior hospitality phone systems a must for all restaurants, hotels and other hospitality-driven businesses. Quality phone service is not only crucial for your employee communications, but essential for improved customer service. 

Also, happy customers are prone to dish out great customer reviews — and great reviews attract more business and outstanding rapport. To that end, the evolution of technology has enabled providers to move from traditional phone systems to digital ones for improved service.

Benefits Of Hospitality Phone Systems

Due to its versatility and cost-effectiveness, the VoIP telephone system for hotels and restaurants has surpassed the traditional phone system’s popularity. Here, we have cumulated how the hospitality industry’s hotel phone system delivers higher value to hotels and restaurants.

Improved Customer Service

Improved Customer ServiceWith features like Call Transfer, hoteliers can provide instant response to the customers by directing their calls to the right department at the right time. Restaurant & Hotel phone system providers also offer Call Queuing feature that places the call on a queue based on the availability of the employees. Further, when a guest is put on hold, he listens to customized music or message informing him about the latest activities in the hotel or something similar. This provides personalized customer experience and thus promotes your customer loyalty.

Lower Call Costs

Lower Call CostsIn hotels and restaurants where telephone services are of prime importance, availability of VoIP restaurant phone system can prove quite beneficial. It helps hotels reduce their communication costs without compromising call quality or efficiency. Moreover, it neither requires any infrastructure nor any IT staff for maintenance or backups.


VoIP hotel phone system enable the hotel staff to connect anywhere in the premises. It also allows them to respond to guests’ requests while on the go promptly. The staff can use their mobile phones as service extensions to work remotely from wherever they are in the hotel or restaurant.

Local or toll-free numbers

Local or toll-free numbersHotels and restaurant phone systems providers offers you a choice of local or toll-free numbers that can cater to your communication needs. Numbers with local area codes help you create a local presence in a specific area. 

Guests are actively engaging with your establishment more than ever before. Whether you are a hotelier, how guests view and review your service is of utmost importance.

The answer is scalable, reliable communications that provide the best customer experience to guests while streamlining your operations.

An efficient customer communication system is the cornerstone of the hospitality industry. Thus, it is imperative for any hospitality-driven businesses like hotels and restaurants to employ the right communication solution. With changing customer demands and growing technology, hoteliers and restaurateurs are switching to more innovative forms of technology to take their business to the next level.

A hotel PBX system offers competent and cost-effective communication solutions for hotels and restaurants. As internet-based communications power them, they offer a lot in terms of management and connectivity when compared to traditional phone systems. Hospitality phone system for hotels and restaurants facilitate the staff to respond to their guests’ request from anywhere in the hotel. This not only suffices employees’ communication needs but also improves customer service.

Leave a Comment

Fill in your info. and we're ready to answer your questions.
We will do our best to contact you as soon as possible. In the meantime, please email us or contact a New Rock partner for more information.
Thank you for your interest in New Rock.
About New Rock
Corporate Information
Contact Us
Partner Benefits
Join the Program
Latest News
Industry Insights
Release & Upgrade
Application Notes
Training Materials
Installation & Maintenance
Contact Us

 +86 21-61202700
     5/F Block B, Building 1, 

     No.188 Pingfu Road, 

     Xuhui District, Shanghai

     200231, China