Release & Upgrade
Release Notice for RMS V2.5.24
Release Notice for UMSV1.1.41
Finder v1.0.9
OM50G V177 P2.2
OM20G V177 P2.2
Wewei
NeeHau Client V2.0.0.23 (with OM20/20G/50/50G)
OM20G V177 P2
OM50G V177 P2
OM80E V177 P3

FAQ
How To Install New Rock OM20 IPPBX-OM20g Installation
Why are PBX's Becoming VoIP Based?
What's the Meaning of PBX And How does a PBX system work?
How Is Ip Pbx Different From Traditional PBX?
How does a hotel phone system work?
What is PSTN gateway?
Is VoIP Phone worth it for a small business?
The Difference Between A Ip Phone And A Voip Phone
Can you use your old phone with VoIP?
What Is The Sip Response Code?
What is VoIP Server And How a VOIP Server Works
What is SIP 500 error
What Is Voip Gateway
Ip-pbx Vs Voip Gateway
Best PBX Phone System Features for Businesses
How to Setup a VoIP System in Office
PBX Software Features
Traditional IP PBX configurations
How to choose business telephony system
IP PBX vs. Traditional PBX
PBX IP PBX and VoIP technology Advantages
Guide to Business VOIP PBX
PBX phone systems for small businesses
How Does a SIP Gateway Work?
SIP, VOIP & IP Phones
VoIP Phone Systems - Create the Perfect Business Phone System
What Is a PBX Phone System
How much business Phone System
What is a PBX System
Why use VOIP
What are the advantages of VoIP services
FXO/FXS Gateways
Which Voip Phone System Is Right for Your Business
How do I choose a VoIP provider
Flexible Hotel Phone Systems From New Rock
How Can VoIP Help Hotels Cut Cost
Hospitality Technology Solutions
Modern phones for hotel rooms
VoIP to the hospitality industry
Hotel phone system improves hotel service experience
Why is a Hotel Phone System Important
How Hotel Phone Systems
The Importance Of Using Hotel Phone System
Hotel VOIP telephone system
Small Hotel Phone System for up to 50 Rooms
How Hotels Use a PBX Phone System
Hotel Phone Systems Types
Why Sip Trunking Is The Best Hotel Phone System
What Are The Main Advantages of PBX Hospitality Phone Systems?
How to upgrade hotel PBX

Application Notes
How to Integrate MX Gateway with OM IP-PBX
Interconnect Two PBXs with FXO Gateways
Interconnect Two or More Extension Lines with FXS Gateways
Connecting MX100G-S SIP-ISDN Gateway to Elastix
Connecting MX100G-S SIP-ISDN Gateway to Asterisk
Expanding PBX Extensions to Remote Sites through IP Network
Multi-site Configuration for Gateways with Analog PBX
How to Troubleshoot Caller ID Detection Issues on FXO Port
Security Configuration Guide for New Rock OM Series IP-PBX
Connecting FXO Gateway to Asterisk
Connecting FXO Gateway to Elastix
Tie Trunk Configuration for OM with Elastix

Training Materials
What is VoIP gateway?
What’s the Difference between VoIP Gateway and SIP Trunk?
Smart Switchboard Introduces Exclusive Premium Customer Services
What's the Difference Between VoIP Gateway and ATA?
What's the Difference Between VoIP gateway and SBC?
New Rock’s New Gateway Security measures
Global VoIP Gateway Service Provider
How to Setup VoIP Gateway - A Complete Installation Guide
What is HX&MX VoIP Gateway Default Password?
Auto Provisioning
Six Practices for Audio Security
“PSTN failover” - Strong Support for High-availability IP Audio Communications
New Rock IP-PBX: Your All-In-One IP Office Telephony System
Connecting E1/T1-Based PBX to IP Telephony Networks
Popular IP-PBX Features Favored by Highly Efficient Officers
Five-star Customer Services
Top Three Advantages of Gateways with Imbedded VPN Clients
Low-Cost, High-Quality Gateway
Smart FoIP
Two Typical Applications for Telephone Networks
IPv6’s Top Three Advantages in VoIP Applications
MX100G-S SIP-ISDN Trunking Gateway Training
MX Series VoIP Gateway Training

Demo

Installation & Maintenance
OM SIP Trunk Configuration Documentation
NAT Traversal Service---Configuration video
User Guide for Finder V1.0.9
IP-PBX Installation (Video)
OM20G&OM50G Quick Installation Guide
OM80E Quick Start Guide
OM200G Quick Start Guide
OM500 Quick Installation Guide
HX4G&MX8G Quick Reference Guide
MX60E Quick Installation Guide
MX120G Quick Installation Guide
MX100G-S Quick Start Guide
SX3000 Quick Installation Guide
PT2400 Quick Installation Guide
PT4800 Quick Installation Guide

Others
Manuals
Datasheet
Marketing Materials

Videos
USER EXPERIENCE IMPROVEMENT INITIATIVE
USER LICENSE AGREEMENT
How Hotels Use a PBX Phone System
Update Time:2021-07-06 14:21:32 Browse Times:391 Amount Downloads:1
When it comes to working in the hospitality industry your greatest goal is providing a comfortable, satisfactory experience to your guests. so you strive to provide lodgings that meet guests’ every need and surpass their every expectation.

Though many only consider guest phones when talking about hospitality communications, there are also phones for staff-to-staff communication, reservations, guest services, and more. With all these important connections, made constantly throughout the day, an effective phone system can be the make-or-break of your operations.

In order to provide communications, you can fully rely on, VoIP phone systems offer incredible features and benefits for your hospitality needs.

Even as guests rely more on their mobile phones to communicate with staff, hotel phone systems are the communications backbone for most hospitality operations. From the front desk to the back office and the guest rooms, the system is used across the hotel.

The front desk is the communications hub of the hotel. The phone system allows guests to reach out to the front desk -- and some systems also display the guest’s name to the front desk agent, aiding personal greetings. The system also empowers the front desk to set automated reminders (such as wake-up calls) and offload tedious tasks. With a digital operator, the phone system can also route calls to other departments (such as housekeeping and room service) so the front desk can tend to other tasks.

The back office is also a heavy user of the phone system. Your sales team will have dedicated extensions, as well as digital voicemail that can be transcribed directly to email. Your hospitality phone system can also handle faxes so that your team can receive booking confirmations from intermediaries. Staff can set “do not disturb” mode and route phone calls to mobile phones automatically if they are off property.

The guest experience benefits from a modern phone system in multiple ways. Of course, there’s the in-room phone that offers a direct line to staff, and most modern systems support multilingual messaging. But there’s also a major advantage that’s hidden from view: integrations. A legacy landline system performs just a couple of main functions: calls and voicemails. Replacing a limited use system with something that is more flexible means that you can build a  communications infrastructure that accommodates guest preferences. For instance, you could extend your property’s telecommunications infrastructure to support guest smartphones, extending their coverage while on-property. Other useful integrations: the ability to enter PMS codes from the guest room to update room status and availability, connecting to on-property WiFi for seamless billing.  

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