What are the advantages of VoIP services

What is VoIP?

The Voice over Internet Protocol, also called IP telephony, is a method of communication for making calls over a broadband Internet connection as an alternative to regular calls made over an analogue phone using the PSTN. These VoIP calls can happen entirely over the Internet but where required, gateways also link to the PSTN. This means that VoIP users can still connect to anyone with a telephone number including local, mobile, and international numbers. VoIP services can be accessed from a computer with a so-called softphone, from an IP phone, from a smartphone or from a conventional landline phone that is connected to a VoIP adapter.

There are a lot of advantages to using VoIP over traditional phone services. These include:

Cost: For many businesses, VoIP is a way to easily cut down communication costs. The great thing about VoIP is it utilises pre-existing infrastructure without additional costs. In many cases VoIP services can be used for free with computers or devices that have the right software, and even in some cases with mobile and landline phones. When you consider the costs associated with international business calls, this becomes an obvious alternative for business owners around the world.

Easy configuration, installation and maintenance: Another benefit to using VoIP services is that they are easy to install, configure and maintain. You don’t usually require an engineer to set it up as the physical setup is so simple. Once the system is connected it is also very straight forward to configure and customise the system for each user using the portal or software provided by the system manufacturer.

Scalability: It’s not always easy to predict how many phones you’ll need over the next year, and if you have a traditional phone system, you have to estimate carefully to avoid spending money on phone lines you won’t use.

All this goes away with VoIP systems. With VoIP for your business, you can add a line as soon as you add a new employee, and when an employee leaves, you can easily reassign or remove the line. You always have the right number of phone lines for your needs.