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Finder v1.0.9
OM50G V177 P2.2
OM20G V177 P2.2
Wewei
NeeHau Client V2.0.0.23 (with OM20/20G/50/50G)
OM20G V177 P2
OM50G V177 P2
OM80E V177 P3
OM200G V177 P3
MX8G V367

FAQ
IP PBX Solution for Corporate Houses from
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Wireless Office Communication System-Wireless IP PBX System
What is VoIP and Advantages
How Much does a VOIP Phone System Cost
Create a better calling experience with VoIP
Benefits of Having an IP-PBX System in the Office
Hotel Voip IP PBX System
Why is New Rock finest IP PBX and Call Center Software
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What kind of phones can support hotel daily operation?
What kind of PMS can New Rock PMSI docking with?
IP Phones, IP PBX, Phone Systems in enterprise
Difference Between PBX and IP PBX
How to Choose Hosted IP PBX vs SIP Trunking
What are the types of PBX
why should you choose an IP PBX Systems
Hotel phone systems for hospitality
What does IP PBX stand for
Best Telephone Systems for Hotels
How to choose hotel communications platform
New Rock IP-PBX solution for hotels
Hotel phone systems: why New Rock leads the way
New Rock communication solutions to help bolster hospitality experiences
Best Hospitality Phone Systems
What are the benefits of VoIP
How is VoIP different than Traditional Phone System
Benefits of Investing in an IP PBX System
Advantages of IP PBX in hotels
IP PBX must-haves for small businesses
Wireless communications solutions for the hospitality industry
Configuration for MX100G-S interworking with IMS
communication solutions for hospitality
Benefits of VoIP Phone Systems for Hotels and Hospitality
What is the best hotel management system
Why Unified Communications are so Important
What are the advantages of unified communication in hotel industry
How to Build a Hospitality Communications Solution
How to improve communication skills in the hospitality industry
OM-Series IP PBX Introduction
What is a IP PBX
How SIP works step by step in New Rock VoIP gateway
How SIP works in the VoIP Gateway
How does VOIP work
What is a NAT Traversal Service
VoIP used in call center system
Telephone recording system functions
IPPBX - small and medium group telephone system
What is VoIP
Analog VoIP adapter

Application Notes
How to Integrate MX Gateway with OM IP-PBX
Interconnect Two PBXs with FXO Gateways
Interconnect Two or More Extension Lines with FXS Gateways
Connecting MX100G-S SIP-ISDN Gateway to Elastix
Connecting MX100G-S SIP-ISDN Gateway to Asterisk
Expanding PBX Extensions to Remote Sites through IP Network
Multi-site Configuration for Gateways with Analog PBX
How to Troubleshoot Caller ID Detection Issues on FXO Port
Security Configuration Guide for New Rock OM Series IP-PBX
Connecting FXO Gateway to Asterisk
Connecting FXO Gateway to Elastix
Tie Trunk Configuration for OM with Elastix

Training Materials
What is VoIP gateway?
What’s the Difference between VoIP Gateway and SIP Trunk?
Smart Switchboard Introduces Exclusive Premium Customer Services
What's the Difference Between VoIP Gateway and ATA?
What's the Difference Between VoIP gateway and SBC?
New Rock’s New Gateway Security measures
Global VoIP Gateway Service Provider
How to Setup VoIP Gateway - A Complete Installation Guide
What is HX&MX VoIP Gateway Default Password?
Auto Provisioning
Six Practices for Audio Security
“PSTN failover” - Strong Support for High-availability IP Audio Communications
New Rock IP-PBX: Your All-In-One IP Office Telephony System
Connecting E1/T1-Based PBX to IP Telephony Networks
Popular IP-PBX Features Favored by Highly Efficient Officers
Five-star Customer Services
Top Three Advantages of Gateways with Imbedded VPN Clients
Low-Cost, High-Quality Gateway
Smart FoIP
Two Typical Applications for Telephone Networks
IPv6’s Top Three Advantages in VoIP Applications
MX100G-S SIP-ISDN Trunking Gateway Training
MX Series VoIP Gateway Training

Demo

Installation & Maintenance
NAT Traversal Service---Configuration video
User Guide for Finder V1.0.9
IP-PBX Installation (Video)
OM20G&OM50G Quick Installation Guide
OM80E Quick Start Guide
OM200G Quick Start Guide
OM500 Quick Installation Guide
HX4G&MX8G Quick Reference Guide
MX60E Quick Installation Guide
MX120G Quick Installation Guide
MX100G-S Quick Start Guide
SX3000 Quick Installation Guide
PT2400 Quick Installation Guide
PT4800 Quick Installation Guide

Others
Manuals
Datasheet
Marketing Materials

Videos
USER EXPERIENCE IMPROVEMENT INITIATIVE
USER LICENSE AGREEMENT
VoIP used in call center system
Update Time:2021-04-13 14:48:26 Browse Times:332 Amount Downloads:1
Many enterprises use the call center system is to better provide customers with telephone hotline service, customer satisfaction and loyalty. Customer service call center system and marketing call center system are different in nature and need different functions.

So, what functions should enterprises pay attention to when choosing customer service call center system?

1. IVR automatic voice navigation

Through the interactive response service of customer service call center system, users can easily select their own business through voice navigation after calling, so as to get 24-hour service. Enterprises can record the multi-level IVR voice auto response process according to their own business needs, or transfer the customers to different service groups or even different units or departments according to their needs.

2. ACD automatic traffic assignment

Customer service call center system implements automatic traffic assignment for customers' calls, and the system will calculate the agent with the least traffic in a certain way to transfer (or priority transfer or sequential transfer). If all the agents are in the call, the system will automatically play music and generate an online waiting queue. When no one answers, the system will automatically transfer IVR voice response or voice mail.

3. Call screen

When the customer calls, the system will pop up the customer information on the computer screen of the customer service staff. Customer service can quickly record customer's basic information and service content. This function and customer relationship management function work together.

call center system


4. Recording function

The call center system supports call recording for the incoming calls. The manager can set the recording range and time period according to the specific situation, and set no recording for some calls and some personnel. Recording files can be played, downloaded and backed up at any time. Recording files can also be converted to word processing for intelligent quality inspection.

5. Work order management

When the customer service staff can't answer the user's questions on the spot, or the user's questions need to be submitted to the corresponding department for processing, the customer service staff can create a work order in the call center system and assign it to the relevant person in charge. Enterprises can also set up work order allocation rules and flow procedures in advance.

6. Knowledge base

Knowledge base can improve the work efficiency of customer service staff. When users ask questions, customer service staff can search in the knowledge base to find standard answers and scripts to answer. And through the establishment of knowledge base, enterprises also save a certain amount of training costs, whether new employees or old employees can easily obtain information about products and services from the knowledge base.



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