Release & Upgrade
Finder v1.0.9
OM50G V177 P2.2
OM20G V177 P2.2
NeeHau Client V2.0.0.23 (with OM20/20G/50/50G)
OM20G V177 P2
OM50G V177 P2
OM80E V177 P3
OM200G V177 P3
MX8G V367

Which Voip Phone System Is Right for Your Business
How do I choose a VoIP provider
Flexible Hotel Phone Systems From New Rock
How Can VoIP Help Hotels Cut Cost
Hospitality Technology Solutions
Modern phones for hotel rooms
VoIP to the hospitality industry
Hotel phone system improves hotel service experience
Why is a Hotel Phone System Important
How Hotel Phone Systems
The Importance Of Using Hotel Phone System
Hotel VOIP telephone system
Small Hotel Phone System for up to 50 Rooms
How Hotels Use a PBX Phone System
Hotel Phone Systems Types
Why Sip Trunking Is The Best Hotel Phone System
What Are The Main Advantages of PBX Hospitality Phone Systems?
How to upgrade hotel PBX
Hospitality Phone Systems benefits
How much is a hotel phone system
Factors to Consider When Choosing a Hotel PBX System
Why is a hotel PBX phone system so important
What is VoIP: For Business Applications
Common VoIP features
What is a VoIP phone
IP PBX Solution for Corporate Houses from
Reasons to consider an IP-PBX System
Wireless Office Communication System-Wireless IP PBX System
What is VoIP and Advantages
How Much does a VOIP Phone System Cost
Create a better calling experience with VoIP
Benefits of Having an IP-PBX System in the Office
Hotel Voip IP PBX System
Why is New Rock finest IP PBX and Call Center Software
Why IP PBX is important
What kind of phones can support hotel daily operation?
What kind of PMS can New Rock PMSI docking with?
IP Phones, IP PBX, Phone Systems in enterprise
Difference Between PBX and IP PBX
How to Choose Hosted IP PBX vs SIP Trunking
What are the types of PBX
why should you choose an IP PBX Systems
Hotel phone systems for hospitality
What does IP PBX stand for
Best Telephone Systems for Hotels
How to choose hotel communications platform
New Rock IP-PBX solution for hotels
Hotel phone systems: why New Rock leads the way
New Rock communication solutions to help bolster hospitality experiences
Best Hospitality Phone Systems

Application Notes
How to Integrate MX Gateway with OM IP-PBX
Interconnect Two PBXs with FXO Gateways
Interconnect Two or More Extension Lines with FXS Gateways
Connecting MX100G-S SIP-ISDN Gateway to Elastix
Connecting MX100G-S SIP-ISDN Gateway to Asterisk
Expanding PBX Extensions to Remote Sites through IP Network
Multi-site Configuration for Gateways with Analog PBX
How to Troubleshoot Caller ID Detection Issues on FXO Port
Security Configuration Guide for New Rock OM Series IP-PBX
Connecting FXO Gateway to Asterisk
Connecting FXO Gateway to Elastix
Tie Trunk Configuration for OM with Elastix

Training Materials
What is VoIP gateway?
What’s the Difference between VoIP Gateway and SIP Trunk?
Smart Switchboard Introduces Exclusive Premium Customer Services
What's the Difference Between VoIP Gateway and ATA?
What's the Difference Between VoIP gateway and SBC?
New Rock’s New Gateway Security measures
Global VoIP Gateway Service Provider
How to Setup VoIP Gateway - A Complete Installation Guide
What is HX&MX VoIP Gateway Default Password?
Auto Provisioning
Six Practices for Audio Security
“PSTN failover” - Strong Support for High-availability IP Audio Communications
New Rock IP-PBX: Your All-In-One IP Office Telephony System
Connecting E1/T1-Based PBX to IP Telephony Networks
Popular IP-PBX Features Favored by Highly Efficient Officers
Five-star Customer Services
Top Three Advantages of Gateways with Imbedded VPN Clients
Low-Cost, High-Quality Gateway
Smart FoIP
Two Typical Applications for Telephone Networks
IPv6’s Top Three Advantages in VoIP Applications
MX100G-S SIP-ISDN Trunking Gateway Training
MX Series VoIP Gateway Training


Installation & Maintenance
NAT Traversal Service---Configuration video
User Guide for Finder V1.0.9
IP-PBX Installation (Video)
OM20G&OM50G Quick Installation Guide
OM80E Quick Start Guide
OM200G Quick Start Guide
OM500 Quick Installation Guide
HX4G&MX8G Quick Reference Guide
MX60E Quick Installation Guide
MX120G Quick Installation Guide
MX100G-S Quick Start Guide
SX3000 Quick Installation Guide
PT2400 Quick Installation Guide
PT4800 Quick Installation Guide

Marketing Materials

What are the advantages of unified communication in hotel industry
Update Time:2021-04-28 13:53:20 Browse Times:306 Amount Downloads:1
The hospitality industry—and hotel management specifically—is all about people. Hotels don’t sell a product; they deliver an experience to guests. The standard of that experience often is the difference between success and failure. 

Developments in technology are giving hotels different ways to improve the guest experience. As in many sectors, in hospitality, new solutions are reshaping how people interact. Unified communications as a service platforms are a prime example.

UC platforms allow organizations to integrate communication systems. They unify channels like voice, email, instant messaging, conferencing and more into one interface. Having a unified communications platform delivers results for many types of enterprise. For hotels, UC can help fulfill a variety of those organizations’ unique needs.    

The ways the hospitality sector can benefit from adopting Unified Communication services are:

Improved Productivity

Employees working in the hospitality sector need to be on their feet 24x7, assisting guests, cleaning and checking rooms, etc., and need to communicate with their colleagues across the property or on their other properties. Improving productivity is, therefore, one of the main reasons driving the adoption of a Unified Communication solution.

Unified communication technology can help maximize mobility and flexibility, across all preferred devices. It offers the ability to shift to a single unified mobile app with integrated voice, video, presence, messaging and other services that can deliver a consistent customer experience across all properties.

Enhanced Tech-rich Customer Experience

To succeed in the hospitality industry, it’s not the product or the service you offer that is important, but the experience you offer your guests.

Most hotel properties have an obsolete PBX system installed on the property, offering only voice services through in-room phones. Having a cloud-based unified communication system offers superior end-to-end customer experience, from managing reservations, bookings, hosting events, simplifying domestic and international calls, apart from responding to guest inquiries and more. In addition, voice and video calling, instant messaging, etc. can provide the guests with the best customer experience.

Standardization of service

The Unified Communications market is maturing.  Unified Communications helps eliminate the need for a complex in-house telephony exchange and can be integrated across properties. With unified communications, existing phone systems can be moved to the cloud and can be accessed by hotel properties at multiple locations. They can customize the system as per their unique needs. This lowers costs and creates greater efficiency and guests and colleagues benefit from a consistent experience across properties.

Unified Communication technology is evolving and will become increasingly sophisticated. Businesses that have adopted the technology have seen an increase in productivity, savings, and improved customer service and loyalty. The Internet of Things lets hotels take personalization one step further by customizing the guest’s entire experience to their personal preferences. For example, a sensor on the room’s thermostat might be connected to IoT so it can automatically adjust to the guest’s preferred temperature.

UC underpins — and, indeed, makes possible — digital transformation. It’s especially effective at delivering solutions to the unique needs of hotels. At each touchpoint, UC enhances the customer experience, helping brands build the loyalty of their guests for decades to come.

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