OM80E (<200)
The Officium 80E (OM80E) is a highly integrated hybrid IP-PBX with up to 200 analog and/or IP extensions. Due to its high-performance and XML/HTTP based API. It is a cost-effective solution for mid-size contact centers with up to 60 agents as well. Powered by innovative VoIP technology from New Rock, the OM80E provides seamless connectivity to not only PSTN and analog terminals, but also IP-based SIP trunks and SIP voice stations.

Always Connected with Your Customers

With features such as remote extension, call forking to your mobile phone, and call-back, the OM80E assures you that wherever you are--whether in your office, traveling abroad, or working at home--you will never miss any important business calls.

Never Miss a Call

The auto-attendant provides 24×7 service to customers, and efficiently directs incoming calls to the extensions or cell phones of the correct person through configurable voice menus for business/non-business hours and holidays. The smart auto-attendant can even deliver the calls from VIP or repeat customers to the appropriate agents directly, bypassing voice menus (caller-agent binding).

Always in Touch

The OM80E has all the features needed to fully support the remote worker, business travel, and communications with branches, all through the Internet. International or long-distance calls are turned into local toll-free calls. With advanced-routing capabilities, the OM80E can route calls intelligently according to call type. Combined with New Rock’s WeWei® softphone app and NeeHauTM Softconsole, you can communicate with your customers effectively, regardless of where you or they are.

Remote Management and NAT Traversal

The OM80E includes an embedded New Rock Cloud client that allows the OM80E located behind an enterprise NAT or firewall to be accessed from the Internet for maintenance and troubleshooting or by voice devices from remote branch sites, remote IP extensions, or far-end value-adding applications. Real-time monitoring, alarm notification, remote packet captures and software upgrades can be performed with the New Rock or third-party Element Management Systems (EMS) with TR-069 or SNMP.

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-  Dual-redundant Ethernet ports
-  Dual AC/DC power supplies (optional)
-  Multi-site deployment with up to 300 sites
-  Call recordings on the internal storage or external server
-  Add-on call recording management system
-  Add-on middle-ware for hospitality applications
-  XML/HTTP-based RESTful API interworking with and supporting third-party       applications
-  Multi-level auto-attendant
-  Support TR-069, SNMP
-  Interoperability with popular SIP servers, such as Cisco Unified CallManager (CUCM), Broadsoft, Microsoft Skype for Business (Lync), Huawei IMS, and Asterisk/Elastix
-  Class I lightning protection
1、Click the “Demo" button, or type the address in your browser:
2、Select the user login identity: operator
3、Enter the login password: ippbx123
4、Enter the verification code, click "Login"

Related Solutions
  • A budget chain hotel has its head office located in City A, has more than a dozen branches in the City A and other districts/counties, with more than 20 customer services staff in total. In order to facilitate centralized management, only the head office number is used for public contact. When a customer calls in, the operators of the head office will transfer the call to different branch hotels based on the customer's area, and the branch customer service center will provide localized service to the customer.
  • Wyndham is world class hotel group, one of its hotel has 200 rooms in one building in Shanghai, hotel management team want to build a unified hotel room internet to improve customer experience and improve brand image.
  • An independent middle sized hotel located in Italy, with about 100 rooms on multi-floors, the customers old PBX system is old and lack of efficiency.Old PBX system upgrade to IP PBX system, with WIFI IP phones deployment.
  • New Rock hotel unified communication solution have featured recording function which not only could realize unified management of call recording but also could combine with data mining technology to help improve hotel operation efficiency. Especially for chain store hotel, by collecting and intelligently analyzing hotel voice data generated between hotel reception staff, concierge, catering department and customers, hotel could improve operation efficiency and provide better customer experience.
  • Hotel A locate in Yunnan Province in China. It is a leisure resort hotel built with high standard of service, it has multi buildings A, B, C, D and gardens A and B. 824 guest rooms, catering, entertainment area, conference center and other facilities are built separately covered about 3000-acres. The hotel was awarded the "Top 10 Theme Hotels in China 2015".
  • Based on the hospitality industry 's growing unified communication needs, with OM series IP phone system as the core, New Rock provides seasoned unified communication solutions for various kind hotels.
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