Recording Agent
Developed by New Rock Technologies Inc., OM recording agent runs on Windows. It collects recording files generated by the OM and stores them in MP3 format in corresponding directories.
Features
-  Supports managing voicemail files, including play, searching and other managing functions.
-  Improves the recording performance to 300 concurrent calls (G.729 or G.711).

-  Supports searching recording files based on user-defined time range.


For more information, contact us at global@newrocktech.com or leave an online message.

Related Solutions
  • A budget chain hotel has its head office located in City A, has more than a dozen branches in the City A and other districts/counties, with more than 20 customer services staff in total. In order to facilitate centralized management, only the head office number is used for public contact. When a customer calls in, the operators of the head office will transfer the call to different branch hotels based on the customer's area, and the branch customer service center will provide localized service to the customer.
  • New Rock hotel unified communication solution have featured recording function which not only could realize unified management of call recording but also could combine with data mining technology to help improve hotel operation efficiency. Especially for chain store hotel, by collecting and intelligently analyzing hotel voice data generated between hotel reception staff, concierge, catering department and customers, hotel could improve operation efficiency and provide better customer experience.
  • New Rock deployed a set of OM8000 to meet the deployment of 1500 extensions in the hotel, providing highly reliable and secure voice access.
  • Given the efficient distribution on an IP network, the New Rock finance IP audio solution can store recording files to the server, providing a convenient recording search tool and multilevel management. This solution addresses employee self-assessment, department managers’ oversight of the performance of their subordinates, as well as the supervisory requirements.
  • New Rock now offers a variety of call recording solutions based on product property, business scale, and industrial features. You may achieve complete, reliable, and secure call recording and storage with individual or multi-point centralized management. If combined with the latest AI technology, recordings can even be easily converted into a text.
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