Recording management system
New Rock Recording Management System integrates the collection, storage, query playback and management of telephone recording files, realizing the centralized management of telephone recordings generated by New Rock OM series IP-PBX and MX series VoIP gateway, meeting the requirements of large and medium-sized enterprises or call centers for telephone recording.

New Rock recording management system is one of the core products of New Rock telephone recording series solutions with rich characteristics.

- High reliability: ensure no loss of recordings through local caching, intermittent transmission, etc.

- High performance: 300-way real-time phone recording, 300 sites recording centralized management

Features

- Query and playback: provide 9-dimension query, including number, time period, duration, department, label, rating, etc.; recording click playback, display the number of times played.

- Statistics and analysis: come with daily, monthly, annual and departmental reports, and also customizable reports, graphical display of phone recording data, and support for report export.

- Security and encryption: Encrypted storage of recording files, limiting playback to the management system and maximizing data security.

- Roles and permissions: Support custom system roles and give different permissions for different roles to achieve multi-level control.

- Monitoring and backup: Real-time monitoring of server status, recording operation traces, providing interface/email alarms, and multiple strategies to backup recordings.

Related Solutions
  • New Rock NRP series IP Phones are high-end enterprise desktop phones with multi-functions. They support IPv6 and IPv4, with full "user, network, deployment, security" features, can integrate with IP PBX well, which is suitable for hotel unified communications.
  • Wyndham is world class hotel group, one of its hotel has 200 rooms in one building in Shanghai, hotel management team want to build a unified hotel room internet to improve customer experience and improve brand image.
  • An independent middle sized hotel located in Italy, with about 100 rooms on multi-floors, the customers old PBX system is old and lack of efficiency.Old PBX system upgrade to IP PBX system, with WIFI IP phones deployment.
  • New Rock hotel unified communication solution have featured recording function which not only could realize unified management of call recording but also could combine with data mining technology to help improve hotel operation efficiency. Especially for chain store hotel, by collecting and intelligently analyzing hotel voice data generated between hotel reception staff, concierge, catering department and customers, hotel could improve operation efficiency and provide better customer experience.
  • Hotel A locate in Yunnan Province in China. It is a leisure resort hotel built with high standard of service, it has multi buildings A, B, C, D and gardens A and B. 824 guest rooms, catering, entertainment area, conference center and other facilities are built separately covered about 3000-acres. The hotel was awarded the "Top 10 Theme Hotels in China 2015".
  • New Rock budget chain hotel phone solution adopts "distributed deployment, centralized management" architecture to realize centralized management of phone recordings and remote maintenance of equipment, solving the long-term communication problems for chain hotels.
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     No.188 Pingfu Road, 

     Xuhui District, Shanghai

     200231, China