We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
We provide downloadable firmware for OM series IP-PBX, MX series VoIP gateway, SX series enterprise SBC and other versions.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
Solutions
As business operations expand, enterprises, particularly LMEs place more stringent requirements for highly efficient communication, convenient business system integration, fast deployment and efficient maintenance of their office telephony and communication system
LMEs often face the following problems,
1. Globalized operations with subsidiaries in different locations often make it difficult for communication and management
2. Fixed-location landline-based communication lacks flexibility, and workers on travel, in the hotel, or at the customer’s site are unable to contact the headquarters by their official extension, making it difficult for real-time communication.
3. Onerous business workflow processes with different components make it difficult for integration.
4. Multiple equipment with independent operation and spread over different locations means complexity in management and high operating costs.
New Rock office IP telephony and unified communication solution for LMEs, which utilize the OM series IP PBX as the core equipment and combined with New Rock RMS, UMS, and NewLync unified communication system, offers a unified communication solution for public sector institutions and group enterprises with tens of thousands of employees in total, combing office communication features of voice, video, fax, conference, recording, and mobile extensions together.
·24/7 smart switchboard with self-service reception of inbound calls and precise call distribution
·Customized greetings and multi-level IVR enhance the corporate image
·Free internal extensions dialing
·Application software including RMS, UMS, NAT Traversal server, PMS, and soft console
·RMS for business call recording, with voice recording stored in servers which support hierarchical management and recording encryption
·Support network/power failover with dual network port, power redundancy
·Support primary/back up model hot standby, switch over in 5 sec
·Provides access to PSTN /IMS/ISDN, and analog phone/IP phone/soft phone etc.
·Supports analog/IP voice mixed deployment, lowering cabling and construction cost
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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