Release & Upgrade
Finder v1.0.9
OM50G V177 P2.2
OM20G V177 P2.2
Wewei
NeeHau Client V2.0.0.23 (with OM20/20G/50/50G)
OM20G V177 P2
OM50G V177 P2
OM80E V177 P3
OM200G V177 P3
MX8G V367

FAQ
Which Voip Phone System Is Right for Your Business
How do I choose a VoIP provider
Flexible Hotel Phone Systems From New Rock
How Can VoIP Help Hotels Cut Cost
Hospitality Technology Solutions
Modern phones for hotel rooms
VoIP to the hospitality industry
Hotel phone system improves hotel service experience
Why is a Hotel Phone System Important
How Hotel Phone Systems
The Importance Of Using Hotel Phone System
Hotel VOIP telephone system
Small Hotel Phone System for up to 50 Rooms
How Hotels Use a PBX Phone System
Hotel Phone Systems Types
Why Sip Trunking Is The Best Hotel Phone System
What Are The Main Advantages of PBX Hospitality Phone Systems?
How to upgrade hotel PBX
Hospitality Phone Systems benefits
How much is a hotel phone system
Factors to Consider When Choosing a Hotel PBX System
Why is a hotel PBX phone system so important
What is VoIP: For Business Applications
Common VoIP features
What is a VoIP phone
IP PBX Solution for Corporate Houses from
Reasons to consider an IP-PBX System
Wireless Office Communication System-Wireless IP PBX System
What is VoIP and Advantages
How Much does a VOIP Phone System Cost
Create a better calling experience with VoIP
Benefits of Having an IP-PBX System in the Office
Hotel Voip IP PBX System
Why is New Rock finest IP PBX and Call Center Software
Why IP PBX is important
What kind of phones can support hotel daily operation?
What kind of PMS can New Rock PMSI docking with?
IP Phones, IP PBX, Phone Systems in enterprise
Difference Between PBX and IP PBX
How to Choose Hosted IP PBX vs SIP Trunking
What are the types of PBX
why should you choose an IP PBX Systems
Hotel phone systems for hospitality
What does IP PBX stand for
Best Telephone Systems for Hotels
How to choose hotel communications platform
New Rock IP-PBX solution for hotels
Hotel phone systems: why New Rock leads the way
New Rock communication solutions to help bolster hospitality experiences
Best Hospitality Phone Systems

Application Notes
How to Integrate MX Gateway with OM IP-PBX
Interconnect Two PBXs with FXO Gateways
Interconnect Two or More Extension Lines with FXS Gateways
Connecting MX100G-S SIP-ISDN Gateway to Elastix
Connecting MX100G-S SIP-ISDN Gateway to Asterisk
Expanding PBX Extensions to Remote Sites through IP Network
Multi-site Configuration for Gateways with Analog PBX
How to Troubleshoot Caller ID Detection Issues on FXO Port
Security Configuration Guide for New Rock OM Series IP-PBX
Connecting FXO Gateway to Asterisk
Connecting FXO Gateway to Elastix
Tie Trunk Configuration for OM with Elastix

Training Materials
What is VoIP gateway?
What’s the Difference between VoIP Gateway and SIP Trunk?
Smart Switchboard Introduces Exclusive Premium Customer Services
What's the Difference Between VoIP Gateway and ATA?
What's the Difference Between VoIP gateway and SBC?
New Rock’s New Gateway Security measures
Global VoIP Gateway Service Provider
How to Setup VoIP Gateway - A Complete Installation Guide
What is HX&MX VoIP Gateway Default Password?
Auto Provisioning
Six Practices for Audio Security
“PSTN failover” - Strong Support for High-availability IP Audio Communications
New Rock IP-PBX: Your All-In-One IP Office Telephony System
Connecting E1/T1-Based PBX to IP Telephony Networks
Popular IP-PBX Features Favored by Highly Efficient Officers
Five-star Customer Services
Top Three Advantages of Gateways with Imbedded VPN Clients
Low-Cost, High-Quality Gateway
Smart FoIP
Two Typical Applications for Telephone Networks
IPv6’s Top Three Advantages in VoIP Applications
MX100G-S SIP-ISDN Trunking Gateway Training
MX Series VoIP Gateway Training

Demo

Installation & Maintenance
NAT Traversal Service---Configuration video
User Guide for Finder V1.0.9
IP-PBX Installation (Video)
OM20G&OM50G Quick Installation Guide
OM80E Quick Start Guide
OM200G Quick Start Guide
OM500 Quick Installation Guide
HX4G&MX8G Quick Reference Guide
MX60E Quick Installation Guide
MX120G Quick Installation Guide
MX100G-S Quick Start Guide
SX3000 Quick Installation Guide
PT2400 Quick Installation Guide
PT4800 Quick Installation Guide

Others
Manuals
Datasheet
Marketing Materials

Videos
USER EXPERIENCE IMPROVEMENT INITIATIVE
USER LICENSE AGREEMENT
How to improve communication skills in the hospitality industry
Update Time:2021-04-26 16:59:37 Browse Times:343 Amount Downloads:1
In times of digitalization, emotions and unique experiences are increasingly sought-after by travelers, hotel and restaurant guests. Today's guests are not just looking for a roof over their heads or delicious food, but a unique experience.



Every hotel is a product of multiple inter-connected departments, working together with the same collective goal. An outstanding guest-experience can only be provided when every department performs both flawlessly and in perfect synergy with every other. Which along with reliable staff performance also demands strong, constant and well-managed communication. Depending on the size and type of the establishment, maonaging interdepartmental communications can be incredibly complex. Though often overlooked as an afterthought, hospitality communications management can have a direct impact on the way the wider business performs.


Hospitality Sector Communications


Effectively manage the customer experience, improve operational efficiency and maximise investment protection


Industry


Good communication is undoubtedly a priority for every successful hotel and restaurant. We provide flexible, scalable and secure communications, optimised to meet the needs of the hospitality industry, from small economy through to some of the worlds most famous and luxurious hotels and restaurants.


Solution


New Rock provides Hospitality solutions that enhance the customer experience ensuring pleasant dining or a memorable stay. We make sure you effectively manage the customer experience, improve operational efficiency, maximise investment protection whilst addressing brand standards and compliance.


Benefits


Identify special customers by tagging VIPs, conference guests and honeymooners so staff can greet the customer enhancing that personal touch.


Play recorded announcements as part of a wake up call and manage guest privacy at all times using call blockand do not disturb.


Keep staff connected by using wireless telephones whilst text messaging can be used to manage alerts including pre fire alarms, door alarms and VIP arrival.


Connect multiple locations to act as a single telephone solution e.g. one reservation department for the entire hotel or restaurant chain.


Gain full integration with front of house software to achieve more accurate guest billing to further improve the customer experience.


How we can help


New Rock specialises in hotels communication solutions. on improving customer service whilst increasing productivity and minimising costs.


We understand that the hospitality industry is under intense pressure to improve customer loyalty and increase revenue per available room and table. As such, we offer communication solutions that have many embedded hospitality features to ensure your customers enjoy the best possible service.


Get in touch!


Contact  New Rock to book a telephone system demo for your hotel or restaurant and see the features and applications that will change the efficiency of your business forever.


Call us on +86 21-61202700 or email global@newrocktech.com and well get back to you.

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